When you may be eligible
You may be eligible if a cheat does not work after our team has stepped in to help and been given reasonable time to resolve it. The issue must be related to cheat compatibility, not damaged hardware or a corrupted Windows installation.
What is not covered
Bans from anti-cheat systems are never refundable. That is true everywhere, not just here.
Accidental purchases of a product are not covered either.
Read the full detail on our Refund Policy page.
How to request
- Contact support with your order ID
- Explain the issue and the steps already tried
- The team reviews and responds quickly
Still need a hand?
Message us in Discord and a human picks it up, usually within minutes.